- Governance – This module explores an overview and context for managing relationships and focuses on the governance framework. We explore the types of relationships, supply positioning and establishing the governance framework. (20 minutes)
- Managing supplier performance – In this module, we will focus on establishing the performance regime and some key tools to manage suppliers. You will learn how to establish KPI’s and behaviours as well as incentives and sanctions. (20 minutes)
- Supplier development – This module focuses on supplier relationships and development. Also covered are the pitfalls of supplier development and common mistakes in managing strategic supplier relationships. (15 minutes)
- Relationship measurement – In this module, you will learn to set up value discovery programs and techniques for driving change. Tools and techniques are covered on how to measure relationships and why this is important. (15 minutes)